V4.0
Frequently Asked questions
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If you have any other questions
that are not listed here, please contact support@rippln.com
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GETTING STARTED
Q: I want to join
Rippln! How do I sign up?
A: In order to
join the Rippln community you must accept an invitation and complete the
enrollment process. Please refer back to the person who shared Rippln with you
and request an invite from them. We are excited for you to become a part of
this movement!
Q: What is the
recommended process to invite people and get them to sign the NDA?
A: We suggest reaching out to the person you
want to invite and let them know that you are going to send them an invitation
to something of which you have recently become a part of. Let them know it is
free to join as a Fan and that you are excited about it, that more than 125,000
people joined it within the first week of its release and you think they might
be interested in it as well. Explain how fun it is to see your ripple grow and
see your social influence in real numbers and on a map. Follow up after you
have sent the invite. Let them know that the code will expire in 24 hours, but
you can invite them at a later time if they prefer. Help them Get in the Game
and grow their Ripple after they sign up.
The Ripple is about social
influence and connection, so connect; be a part of The Movement!
Q: What are the
benefits of signing the NDA?
A: We setup the
NDA sign-in process to try and keep Rippln protected while we began our launch.
While we originally hoped to remain in stealth phase a bit longer, we have been
pushed to buzz phase as a result of the enthusiasm. With all new businesses, we
have to be flexible and adjust to the growing demand. As a result, we are
allowing people to discuss Rippln but still ask they follow our current
compliance rules. While we are still updating our system and dealing with the
exponential growth, we’re still asking people to agree to the Rippln terms to
stop certain behavior and communication.
Q: Are people sent
a welcome email with their login info when they start?
A: When someone signs up to join our Rippln
community, they will receive this email:
“Welcome to Rippln!
You have just started your first Ripple and we’re excited
to help you to grow that Ripple around the world!
Login to your Rippln Inner Circle dashboard now so you can
invite others to start their ripples too. You can login here: Login URL -
www.startmyripple.com
Username: you@youremailaddress.com
Password: XXXXXXXXX
In the members area we have prepared some training videos
to help you grow your ripple faster and to tell you what’s coming up next.
Thanks again for playing... the game is on! Rippln HQ”.
If you do not receive the welcome
email there is a chance that your email address was entered incorrectly, in
which case please contact us at support@rippln.com immediately to update your
login details.
Q: Send me an
invite!
A: At corporate,
we do not give out invitations to the Ripple. Please request an invitation from
the person who shared Rippln with you. Just a friendly reminder, the invite
codes are only valid for 24 hours. If you have any other questions please email
us directly.
Q: How do I get
more invites?
A: Once the
first five invites have accepted your invitation you will automatically get
another 5 invites. Your invites are continually replenished after each
additional five invites are sent and accepted.
Q: I can’t find
the member login!
A: To log on to www.startmyripple.com, look
in the top right corner of the home screen and you should see either a green
button which says ‘Member Login’ (web version) or a black button with three
lines on it (phone version). Click that button and the member login box will
automatically pop up.
Q: How do I receive the email updates?
A: Go to
www.startmyripple.com and log into you account. Once there, click on your name
in the top right corner of the page. Select ‘My Profile’ from the drop down
menu. On the next screen look in the bottom left corner and you should see
‘Keep me in the loop with Rippln updates’. Make sure the box is checked and you
will automatically receive email updates as they happen!
INVITES
Q: My invite code
has expired! What do I do?
A: Please
request another invitation from the person who shared Rippln with you. This
should resolve the issue. Just a friendly reminder, the invite codes you send
out are only valid for 24 hours. In order to resend an invitation you will
click on the person’s name and hit reset.
Q: The invite code
did not come to my email or to my phone. What should I do?
A: Check your
email spam box. Also, ask the person who invited you to give you the code
manually from their back office. If they click on the invite, it will flip over
to show the invite code.
Q: Will the
initial invites be lost by the rippler if the 24 hour window expires and the
person invited does NOT accept the request?
A: Absolutely not. If someone does not accept
your invite to join this awesome opportunity - their loss! To reset the invite
and send to someone else, simply click on the invite to flip the card, hit the
reset button and follow the instructions. Q: When will we get more than 5 invites at a time? Even 10
at a time would make the manual process much easier.
A: We are currently only
giving out 5 invites at a time as we want to try and control the growth of our
ripple while we are still in Beta mode. We want to make sure that everyone is
using their invites wisely and only inviting people which they think will truly
add value to their ripple and to the Rippln community. As we continue through
our roll-out process, we will introduce more ways to gain invites and be able
to mass market.
TECHNICAL
Q: How do I reset my password?
A: You may reset
your password by going to www.startmyripple.com and clicking on the member
login button in the top right hand corner. When the member login box appears,
click on the ‘Forgot Password’ link in the bottom left. Input your email and a
link will be sent to you allowing you to reset your password.
Q: Can I change
the email address I have used for my Rippln account?
A: Yes you can.
Please contact us at support@rippln.com with your name and current email
address and tell us what email address you would like to change your account
to. We will confirm with you once we have changed your details.
Q: The videos
aren’t working!
A: The issue you
are experiencing sounds like it may be a browser issue. Please try Google
Chrome or Fire Fox. If you still have issues after you have switched browsers
please contact us.
Q: I can’t watch
the fourth video?
A: The fourth
video will become available after all five of your initial invites have
accepted your invitation.
Q: Why do I seem
to be having some trouble with my account?
A: We are aware
of some people having various errors with their account. We are working
diligently to iron out these glitches and kinks in the system. These are some
of the things that come along with getting to be one of the first to join
something while it is in Beta mode. We appreciate your patience and support
while we do our best to get these issues fixed, as our Ripple has grown bigger
and faster than anyone had anticipated.
Q: I want to help
out someone in my Ripple. Can you check their email/password details?
A: For security
purposes, we must have the person email us directly if they want to change
their account details. Please have them email us directly at support@rippln.com
and we will be happy to assist them.
Q: I am not happy
with who I originally signed up under. Can I change my sponsor?
A: If a sponsor correction needs to be done,
the Ripplr needs to contact support directly with their request. Please keep in
mind that Rippln has a no stacking policy. Stacking is defined as placing
multiple positions together with the intent to work the lowest position. It is
where one person or entity (company or husband and wife team) has multiple
active paying positions in the ripple causing the same person or entity to
receive a bonus or commission twice off of the same transaction. We have a team
that is constantly monitoring this. Please note, a husband and a wife team
cannot be enrolled under one another at the player level and/or receive
commission. If they are enrolled by each other, this is breaking the stacking
policy and can be grounds for termination.
Q: Can husband and
wife have two positions?
A: A husband or
wife can enroll under one another, but only if one remains a Fan. They cannot
get double bonus off of the same commissions, but if they want to at least get
a single bonus off of their mutual contacts while enjoying the exciting growth
of their individual ripples, one can sign one under the other as long as one
remains a Fan.
Q: My invites are
showing an incorrect invite status?
A: We are aware of the
message you are receiving in regards to your invites. The invite code is still
valid and your invitee will be able to enroll as usual. We are working to
correct the false error message.
Q: I have changed
my mind and want to leave Rippln. How do I cancel my account?
A: Contact us at support@rippln.com with your
name and the email address on your account and we can disable your Rippln
account. We will delete your account and remove you from The Ripple. For
security purposes, we need you to email in once more from the email address on
file and verify that you do want to permanently remove your account. Please
note that once your account is deleted, you will not be able to get it back.
POLICIES AND PROCEDURES
Q: What are the specific rules about what we can and can’t
post on Facebook or social media in general?
A: Here is a list of
guidelines to help you understand what you can and cannot do to discuss Rippln
on your social media accounts to start growing your Ripple! Anyone that we find
who is not in compliance with these guidelines will be contacted immediately to
remove their video or site.
Use of
Videos:
You may now use the videos that are posted in your
back office to show the details of Rippln. Please note that a great deal of
resources have been put into those videos, and that you should give credit to
Rippln for their ownership. Do not alter the videos.
Dashboard:
We do still ask that you protect the viewing of your back
office and not show that or publish screen shots of it. Please help us protect
Rippln and those you invite by preventing the sharing of your dashboard and the
names of those you have invited.
Use of
Rippln Logo:
You may use the Rippln logo on sites
as long as it clearly identifies that the site is not sponsored or maintained
by Rippln. Remember that the other compliance rules that have been discussed
are also required.
Domain
Names:
Rippln is not permitted to be
used in any domain names or email addresses. Rippln is a trademark of the
company. For everyone, we have to
protect this. You may use the names Ripp, Rippl or Ripple.
Acceptable
Wording:
Any website, video or piece of content on the Internet
must follow all governmental rules and regulations, even if you are not using
our name on the front end. There are to be no references to income claims of
any kind, or any untrue statements not approved by Rippln corporate. We suggest
you follow the message corporate has been teaching to the ripple about how to
share our platform with the world: “Rippln
is the first ever incentivized sharing technology platform. We allow users to
track their ripple effect across the world and in future phases, users have the
potential to be rewarded for the value they create.” We are very serious about protecting
Rippln for all our users and anything outside of this messaging is not
congruent with our brand.
Q: I can see
people are using the Rippln name in their domains. Isn’t this against
compliance?
A: We agree and are in
the process of contacting all those we have found that are publishing
information that was not to be published or using the company name. Please
continue to provide us examples of issues that need to be addressed. Please
trust we are working on them. You can email us at compliance@rippln.com if you
feel a website is acting outside of the compliance guidelines.
Q: I wasn’t able
to view all of the NDA when I signed up. Can I get another copy?
A: We are hoping to have a copy of this available
in your back office soon. It is however attached to each welcome email sent to
anyone who completes the sign-up process. If you still cannot find it, contact
support@rippln.com for a copy.
Q: What happens to
the information gathered?
A: All information trusted to the Rippln team
will be used only for the purpose associated with Rippln. The personal
information of those in the Ripple will be safe guarded with security measures.
GENERAL
Q: What is Rippln?
A: Rippln is a user acquisition model for the
first ever incentivized sharing technology platform. Our unique platform has
the ability to track an individuals social influence and ripple effect across
the world... and reward that user for the value they create in the marketplace.
Rippln will be using gamification and rewards for the use of the platform and
application. It is essentially a lead generation model that will provide an
audience to which the Players can share products and be rewarded for it.
We believe people deserve to have transparency in their
social graph and they deserve to get rewarded for the value they are creating
for these multi-billion dollar tech companies. That’s what we are... and our
rewards program reflects our innovative approach of valuing the end user in our
technology platform. Something other technology platforms have not done before.
Q: What is the
background of the company and its founders?
A: Rippln Inc. is a privately owned
corporation in Texas. The CEO is Brian Underwood.
Q: What is the age
allowance to play?
A: Participants may join Rippln as a Fan at
any age, as long as they have parental consent if they are under 16 years of
age. However, to become a Rippln Player an individual must be at least 16 years
of age or older.
Q: When will we have videos and promotional
material in other languages and ADA friendly?
A: We have had an
overwhelming response from the Rippln community to expand to other languages
and accessibilities. Please know that we are working to create a solution so
that everyone can join this awesome movement and we are currently in the
process of having the videos translated for your convenience. Look out for
exciting updates on this in the coming weeks.
Q: What can you
tell me about the App that is being released soon - what will it be like and
do? A: At this time we are not
revealing the full features or compatibility of the application as we are
trying to protect the intellectual property of the company that is being
developed. We are constantly evolving as our Rippln grows exponentially so
keep an eye out for updates!
Q: What countries is Rippln currently
available in?
A: We are available as a fan in
all countries. This is the list of counties that will be available to
participate in the
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Rewards Program:
American Samoa
Armenia
Australia
Austria
Azerbaijan
Barbados
Belgium
Bosnia
Brazil
Bulgaria
Cambodia
Canada
China, Peoples
Republic of
Colombia
Cook Islands
Croatia
Cyprus
Czech Republic
Denmark
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Dominican Republic
Estonia
Fiji
Finland
France
Georgia
Germany
Ghana
Greece
Honduras
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Kazakhstan
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Kyrgyzstan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Moldova
Mongolia
Netherlands
New Caledonia
New Zealand
Papua New Guinea
Philippines
Poland
Portugal
Puerto Rico
Romania
Russian Federation
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Samoa
Singapore
Slovakia
Slovenia
Solomon Islands
South Korea
Spain
Sweden
Taiwan
Tajikistan
Thailand
Tonga
Turkmenistan
Ukraine
United Kingdom
United States
Vanuatu
Vietnam
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Q: I’ve seen
videos out there that are saying negative things about Rippln! Can’t we take
them down? A: The
truth of the matter is that because we are growing so rapidly as a new
company, opportunists are taking advantage of our success by attempting to
put a negative spin on the good we are doing in hopes of boosting their own ratings. It’s
unfortunate but it is to be expected. If you hear anything like this please
forward it to support@rippln.com. That way the SEO team can handle it from
there.
Q: I’m hearing from people that Rippln is a
lot of hype without much content. Is this a scam?
A: It has to be the number one
question on the minds of a lot of people. No, it is not a scam. Rippln is a
new and
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innovative company that believes the end user is the
most valuable part of any technology product. We are not a scam, we are the
first ever incentivized sharing technology platform. We provide transparency
into our users social graph and show them how many people are using a product
because they have referred it. Our users then have the ability to get rewarded
for the value being created through their networks, if they choose to
participate in our rewards program.
Rippln is backed by business partners that have
experience processing over $1billion in transactions through its ecommerce
platform and is currently operating business in 48 countries. Rippln’s team possesses great credentials who
have all also put their reputations on the line for this concept. That includes
an accounting, legal, marketing, and a programming team with 14 years of
experience.
At this stage of the roll-out,
we are building buzz before releasing our first products. If you’d like to get
an experience for what our company is about, invite your friends or contacts.
Share the concept. Tell them that while there are no guarantees in life, a lot
of people believe in this concept. Then watch. What do they have to lose?
Getting in your ripple as a fan
is free. Join, and watch the concept grow. When the next phase comes out, watch
that, ask questions, and see if the company stands behind the concept and
message. All this is available before they are asked to pay a single dollar.
Bottom line, no it’s not a scam.
It is an idea that is being brought to reality. One in which many people
believe in. Thank you for your interest and trust.
Q: Is this an
MLM... some kind of Pyramid scheme?
A: This is certainly a
concern of many in the industry at this time. Rippln has not fully completed
its planning for the Rippln Rewards Program as it continues to undergo scrutiny
by Rippln’s legal advisors. Please rest assured that the investors in Rippln
are committed to providing a solid rewards program that is compliance with all
rules and regulations.
Rippln is a user acquisition
model for the first ever incentivized sharing technology platform. Our unique
platform has the ability to track an individuals social influence and ripple
effect across the world... and reward that user for the value they create in
the marketplace.
Rippln is not a true MLM model,
it is a customer acquisition model. Rippln will be using gamification and
rewards for the use of the platform and application. It is essentially a lead
generation model that will provide an audience to which the Players can share
products and be rewarded for it.
This is not a pyramid scheme, it
is a unique idea who’s time has come. The platform is a new idea that does not
easily wear a label. We believe people deserve to have transparency in their
social graph and they deserve to get rewarded for the value they are creating
for these multi-billion dollar tech companies. That’s what we are... and our
rewards program reflects our innovative approach of valuing the end user in our
technology platform. Something other technology platforms have not done before.
COSTS AND REWARDS
Q: What will be
required of us to join the Rewards Program?
A: We are in
pre-game mode and are not accepting payment at this time. Stay tuned for
further information on the Rewards Program when we begin the monetization
stage. At this time it is not costing you anything to sign up and play, so we
just encourage you to gather as many people as you can to join your ripple and
have fun watching it grow!
Q: Can you clarify
the Rewards Program?
A: Until fully
developed, new ideas are not easily conveyed so that everyone can understand
the full picture. Rippln is no different. There will be more training and
understanding of our company, model and reward system as we finish completing
our roll-out sequence. In the meantime, we have some videos available in your
back office which have some more information on what Rippln is about.
Q: I want to
donate to Rippln! How do I do that?
A: We are currently in pre-game mode and are
not accepting payment at this time. Stay
tuned for further information on Rippln rewards when we begin the monetization
stage.