Frequently Asked questions

V4.0

Frequently Asked questions

If you have any other questions that are not listed here, please contact support@rippln.com

GETTING STARTED

Q: I want to join Rippln! How do I sign up?

A: In order to join the Rippln community you must accept an invitation and complete the enrollment process. Please refer back to the person who shared Rippln with you and request an invite from them. We are excited for you to become a part of this movement!

Q: What is the recommended process to invite people and get them to sign the NDA?

A: We suggest reaching out to the person you want to invite and let them know that you are going to send them an invitation to something of which you have recently become a part of. Let them know it is free to join as a Fan and that you are excited about it, that more than 125,000 people joined it within the first week of its release and you think they might be interested in it as well. Explain how fun it is to see your ripple grow and see your social influence in real numbers and on a map. Follow up after you have sent the invite. Let them know that the code will expire in 24 hours, but you can invite them at a later time if they prefer. Help them Get in the Game and grow their Ripple after they sign up.

The Ripple is about social influence and connection, so connect; be a part of The Movement!

Q: What are the benefits of signing the NDA?

A: We setup the NDA sign-in process to try and keep Rippln protected while we began our launch. While we originally hoped to remain in stealth phase a bit longer, we have been pushed to buzz phase as a result of the enthusiasm. With all new businesses, we have to be flexible and adjust to the growing demand. As a result, we are allowing people to discuss Rippln but still ask they follow our current compliance rules. While we are still updating our system and dealing with the exponential growth, we’re still asking people to agree to the Rippln terms to stop certain behavior and communication.

Q: Are people sent a welcome email with their login info when they start?

A: When someone signs up to join our Rippln community, they will receive this email:

“Welcome to Rippln!

You have just started your first Ripple and we’re excited to help you to grow that Ripple around the world!

Login to your Rippln Inner Circle dashboard now so you can invite others to start their ripples too. You can login here: Login URL - www.startmyripple.com

Username: you@youremailaddress.com

Password: XXXXXXXXX

In the members area we have prepared some training videos to help you grow your ripple faster and to tell you what’s coming up next. Thanks again for playing... the game is on! Rippln HQ”.

If you do not receive the welcome email there is a chance that your email address was entered incorrectly, in which case please contact us at support@rippln.com immediately to update your login details.

Q: Send me an invite!

A: At corporate, we do not give out invitations to the Ripple. Please request an invitation from the person who shared Rippln with you. Just a friendly reminder, the invite codes are only valid for 24 hours. If you have any other questions please email us directly.

Q: How do I get more invites?

A: Once the first five invites have accepted your invitation you will automatically get another 5 invites. Your invites are continually replenished after each additional five invites are sent and accepted.

Q: I can’t find the member login! 

A: To log on to www.startmyripple.com, look in the top right corner of the home screen and you should see either a green button which says ‘Member Login’ (web version) or a black button with three lines on it (phone version). Click that button and the member login box will automatically pop up.

Q: How do I receive the email updates? 

A: Go to www.startmyripple.com and log into you account. Once there, click on your name in the top right corner of the page. Select ‘My Profile’ from the drop down menu. On the next screen look in the bottom left corner and you should see ‘Keep me in the loop with Rippln updates’. Make sure the box is checked and you will automatically receive email updates as they happen!

INVITES

Q: My invite code has expired! What do I do?

A: Please request another invitation from the person who shared Rippln with you. This should resolve the issue. Just a friendly reminder, the invite codes you send out are only valid for 24 hours. In order to resend an invitation you will click on the person’s name and hit reset.

Q: The invite code did not come to my email or to my phone. What should I do?

A: Check your email spam box. Also, ask the person who invited you to give you the code manually from their back office. If they click on the invite, it will flip over to show the invite code.

Q: Will the initial invites be lost by the rippler if the 24 hour window expires and the person invited does NOT accept the request?

A: Absolutely not. If someone does not accept your invite to join this awesome opportunity - their loss! To reset the invite and send to someone else, simply click on the invite to flip the card, hit the reset button and follow the instructions. Q: When will we get more than 5 invites at a time? Even 10 at a time would make the manual process much easier.

A: We are currently only giving out 5 invites at a time as we want to try and control the growth of our ripple while we are still in Beta mode. We want to make sure that everyone is using their invites wisely and only inviting people which they think will truly add value to their ripple and to the Rippln community. As we continue through our roll-out process, we will introduce more ways to gain invites and be able to mass market.

TECHNICAL

Q: How do I reset my password? 

A: You may reset your password by going to www.startmyripple.com and clicking on the member login button in the top right hand corner. When the member login box appears, click on the ‘Forgot Password’ link in the bottom left. Input your email and a link will be sent to you allowing you to reset your password. 

Q: Can I change the email address I have used for my Rippln account?

A: Yes you can. Please contact us at support@rippln.com with your name and current email address and tell us what email address you would like to change your account to. We will confirm with you once we have changed your details.

Q: The videos aren’t working!

A: The issue you are experiencing sounds like it may be a browser issue. Please try Google Chrome or Fire Fox. If you still have issues after you have switched browsers please contact us.

Q: I can’t watch the fourth video?

  A: The fourth video will become available after all five of your initial invites have accepted your invitation.

Q: Why do I seem to be having some trouble with my account?

A: We are aware of some people having various errors with their account. We are working diligently to iron out these glitches and kinks in the system. These are some of the things that come along with getting to be one of the first to join something while it is in Beta mode. We appreciate your patience and support while we do our best to get these issues fixed, as our Ripple has grown bigger and faster than anyone had anticipated.

Q: I want to help out someone in my Ripple. Can you check their email/password details?

A: For security purposes, we must have the person email us directly if they want to change their account details. Please have them email us directly at support@rippln.com and we will be happy to assist them.

Q: I am not happy with who I originally signed up under. Can I change my sponsor?

A: If a sponsor correction needs to be done, the Ripplr needs to contact support directly with their request. Please keep in mind that Rippln has a no stacking policy. Stacking is defined as placing multiple positions together with the intent to work the lowest position. It is where one person or entity (company or husband and wife team) has multiple active paying positions in the ripple causing the same person or entity to receive a bonus or commission twice off of the same transaction. We have a team that is constantly monitoring this. Please note, a husband and a wife team cannot be enrolled under one another at the player level and/or receive commission. If they are enrolled by each other, this is breaking the stacking policy and can be grounds for termination.

Q: Can husband and wife have two positions?

A: A husband or wife can enroll under one another, but only if one remains a Fan. They cannot get double bonus off of the same commissions, but if they want to at least get a single bonus off of their mutual contacts while enjoying the exciting growth of their individual ripples, one can sign one under the other as long as one remains a Fan.

Q: My invites are showing an incorrect invite status?

A: We are aware of the message you are receiving in regards to your invites. The invite code is still valid and your invitee will be able to enroll as usual. We are working to correct the false error message. 

Q: I have changed my mind and want to leave Rippln. How do I cancel my account?

A: Contact us at support@rippln.com with your name and the email address on your account and we can disable your Rippln account. We will delete your account and remove you from The Ripple. For security purposes, we need you to email in once more from the email address on file and verify that you do want to permanently remove your account. Please note that once your account is deleted, you will not be able to get it back.

POLICIES AND PROCEDURES

Q: What are the specific rules about what we can and can’t post on Facebook or social media in general? 

A: Here is a list of guidelines to help you understand what you can and cannot do to discuss Rippln on your social media accounts to start growing your Ripple! Anyone that we find who is not in compliance with these guidelines will be contacted immediately to remove their video or site.

Use of Videos:

You may now use the videos that are posted in your back office to show the details of Rippln. Please note that a great deal of resources have been put into those videos, and that you should give credit to Rippln for their ownership. Do not alter the videos.

Dashboard:

We do still ask that you protect the viewing of your back office and not show that or publish screen shots of it. Please help us protect Rippln and those you invite by preventing the sharing of your dashboard and the names of those you have invited.

Use of Rippln Logo:

You may use the Rippln logo on sites as long as it clearly identifies that the site is not sponsored or maintained by Rippln. Remember that the other compliance rules that have been discussed are also required.

Domain Names:

Rippln is not permitted to be used in any domain names or email addresses. Rippln is a trademark of the company.  For everyone, we have to protect this. You may use the names Ripp, Rippl or Ripple.

Acceptable Wording:

Any website, video or piece of content on the Internet must follow all governmental rules and regulations, even if you are not using our name on the front end. There are to be no references to income claims of any kind, or any untrue statements not approved by Rippln corporate. We suggest you follow the message corporate has been teaching to the ripple about how to share our platform with the world: “Rippln is the first ever incentivized sharing technology platform. We allow users to track their ripple effect across the world and in future phases, users have the potential to be rewarded for the value they create.”  We are very serious about protecting Rippln for all our users and anything outside of this messaging is not congruent with our brand.

Q: I can see people are using the Rippln name in their domains. Isn’t this against compliance?

A: We agree and are in the process of contacting all those we have found that are publishing information that was not to be published or using the company name. Please continue to provide us examples of issues that need to be addressed. Please trust we are working on them. You can email us at compliance@rippln.com if you feel a website is acting outside of the compliance guidelines. 

Q: I wasn’t able to view all of the NDA when I signed up. Can I get another copy?

A: We are hoping to have a copy of this available in your back office soon. It is however attached to each welcome email sent to anyone who completes the sign-up process. If you still cannot find it, contact support@rippln.com for a copy.

Q: What happens to the information gathered?

A: All information trusted to the Rippln team will be used only for the purpose associated with Rippln. The personal information of those in the Ripple will be safe guarded with security measures.

GENERAL

Q: What is Rippln?

A: Rippln is a user acquisition model for the first ever incentivized sharing technology platform. Our unique platform has the ability to track an individuals social influence and ripple effect across the world... and reward that user for the value they create in the marketplace. Rippln will be using gamification and rewards for the use of the platform and application. It is essentially a lead generation model that will provide an audience to which the Players can share products and be rewarded for it.

We believe people deserve to have transparency in their social graph and they deserve to get rewarded for the value they are creating for these multi-billion dollar tech companies. That’s what we are... and our rewards program reflects our innovative approach of valuing the end user in our technology platform. Something other technology platforms have not done before.

Q: What is the background of the company and its founders?

A: Rippln Inc. is a privately owned corporation in Texas. The CEO is Brian Underwood.

Q: What is the age allowance to play?

A: Participants may join Rippln as a Fan at any age, as long as they have parental consent if they are under 16 years of age. However, to become a Rippln Player an individual must be at least 16 years of age or older.

Q: When will we have videos and promotional material in other languages and ADA friendly? 

A: We have had an overwhelming response from the Rippln community to expand to other languages and accessibilities. Please know that we are working to create a solution so that everyone can join this awesome movement and we are currently in the process of having the videos translated for your convenience. Look out for exciting updates on this in the coming weeks.

Q:   What can you tell me about the App that is being released soon - what will it be like and do? A:   At this time we are not revealing the full features or compatibility of the application as we are trying to protect the intellectual property of the company that is being developed. We are constantly evolving as our Rippln grows exponentially so keep an eye out for updates! Q:   What countries is Rippln currently available in? A:   We are available as a fan in all countries. This is the list of counties that will be available to participate in the
Rewards Program: American Samoa Armenia Australia Austria Azerbaijan Barbados Belgium Bosnia Brazil Bulgaria Cambodia Canada China, Peoples Republic of Colombia Cook Islands Croatia Cyprus Czech Republic Denmark	Dominican Republic Estonia Fiji Finland France Georgia Germany Ghana Greece Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Kazakhstan	Kyrgyzstan Latvia Lithuania Luxembourg Malaysia Malta Mexico Moldova Mongolia Netherlands New Caledonia New Zealand Papua New Guinea Philippines Poland Portugal Puerto Rico Romania Russian Federation	Samoa Singapore Slovakia Slovenia Solomon Islands South Korea Spain Sweden Taiwan Tajikistan Thailand Tonga Turkmenistan Ukraine United Kingdom United States Vanuatu Vietnam
Q:   I’ve seen videos out there that are saying negative things about Rippln! Can’t we take them down? A:   The truth of the matter is that because we are growing so rapidly as a new company, opportunists are taking advantage of our success by attempting to put a negative spin on the good we are doing in hopes of  boosting their own ratings. It’s unfortunate but it is to be expected. If you hear anything like this please forward it to support@rippln.com. That way the SEO team can handle it from there. Q:   I’m hearing from people that Rippln is a lot of hype without much content. Is this a scam? A:   It has to be the number one question on the minds of a lot of people. No, it is not a scam. Rippln is a new and

innovative company that believes the end user is the most valuable part of any technology product. We are not a scam, we are the first ever incentivized sharing technology platform. We provide transparency into our users social graph and show them how many people are using a product because they have referred it. Our users then have the ability to get rewarded for the value being created through their networks, if they choose to participate in our rewards program. 

Rippln is backed by business partners that have experience processing over $1billion in transactions through its ecommerce platform and is currently operating business in 48 countries.  Rippln’s team possesses great credentials who have all also put their reputations on the line for this concept. That includes an accounting, legal, marketing, and a programming team with 14 years of experience.

At this stage of the roll-out, we are building buzz before releasing our first products. If you’d like to get an experience for what our company is about, invite your friends or contacts. Share the concept. Tell them that while there are no guarantees in life, a lot of people believe in this concept. Then watch. What do they have to lose?

Getting in your ripple as a fan is free. Join, and watch the concept grow. When the next phase comes out, watch that, ask questions, and see if the company stands behind the concept and message. All this is available before they are asked to pay a single dollar.

Bottom line, no it’s not a scam. It is an idea that is being brought to reality. One in which many people believe in. Thank you for your interest and trust.

Q: Is this an MLM... some kind of Pyramid scheme?

A: This is certainly a concern of many in the industry at this time. Rippln has not fully completed its planning for the Rippln Rewards Program as it continues to undergo scrutiny by Rippln’s legal advisors. Please rest assured that the investors in Rippln are committed to providing a solid rewards program that is compliance with all rules and regulations.

Rippln is a user acquisition model for the first ever incentivized sharing technology platform. Our unique platform has the ability to track an individuals social influence and ripple effect across the world... and reward that user for the value they create in the marketplace.

Rippln is not a true MLM model, it is a customer acquisition model. Rippln will be using gamification and rewards for the use of the platform and application. It is essentially a lead generation model that will provide an audience to which the Players can share products and be rewarded for it.

This is not a pyramid scheme, it is a unique idea who’s time has come. The platform is a new idea that does not easily wear a label. We believe people deserve to have transparency in their social graph and they deserve to get rewarded for the value they are creating for these multi-billion dollar tech companies. That’s what we are... and our rewards program reflects our innovative approach of valuing the end user in our technology platform. Something other technology platforms have not done before.

COSTS AND REWARDS

Q: What will be required of us to join the Rewards Program?

A: We are in pre-game mode and are not accepting payment at this time. Stay tuned for further information on the Rewards Program when we begin the monetization stage. At this time it is not costing you anything to sign up and play, so we just encourage you to gather as many people as you can to join your ripple and have fun watching it grow!

Q: Can you clarify the Rewards Program? 

A: Until fully developed, new ideas are not easily conveyed so that everyone can understand the full picture. Rippln is no different. There will be more training and understanding of our company, model and reward system as we finish completing our roll-out sequence. In the meantime, we have some videos available in your back office which have some more information on what Rippln is about. 

Q: I want to donate to Rippln! How do I do that?

A: We are currently in pre-game mode and are not accepting payment at this time.  Stay tuned for further information on Rippln rewards when we begin the monetization stage.